What we commit to, in writing.

We target a Monthly Uptime Percentage of 99.9% for the Adamantius platform on paid plans, measured per calendar month.

Monthly Uptime Percentage = (total minutes in the month − Downtime minutes) ÷ total minutes in the month, expressed as a percentage.

Downtime means a period in which the core platform is unavailable to you, excluding the exclusions in Section 4.

If we fall short in a given month, you may request a credit against a future invoice:

Service credits are your sole and exclusive remedy for any availability shortfall.

Request a credit within 30 days of the end of the affected month by writing to support@barkrowsystems.com with the dates and times of the Downtime you observed. We’ll validate against our monitoring and apply approved credits to a future invoice. Credits are not refunds and have no cash value.

Downtime does not include unavailability caused by: scheduled maintenance announced in advance; emergency maintenance to address a security risk; factors outside our reasonable control (including force majeure and failures of the public internet); your own equipment, software, or network; your breach of the agreement or the Acceptable Use Policies; or suspension permitted under the Terms of Service.

We schedule routine maintenance for low-traffic windows and announce it in advance through the account or status channel. Emergency maintenance may occur with shorter notice when needed to protect the service or your data.

Support is provided by email at support@barkrowsystems.com. Enterprise plans may include additional support channels and response-time commitments as stated in the order form.